Agreement with Patient Riders

1. All Patient Riders who register with ShebaOne will be allowed to use the ShebaOne Rider App.
2. As it is a Patient Rider service, Riders must accept the Ride request as soon as they receive it. Riders cannot cancel requests without an emergency situation. In case of emergencies such as accidents, long traffic jams, technical vehicle problems, or other urgent matters, the Rider needs to contact the Customer/Patient and request cancellation of the trip. Upon this request, the Customer will cancel the trip.
3. Every Rider must have a personal Bikash account on their registered mobile number.
4. Riders will have to pay 10% commission to ShebaOne from all Rides income earned through the ShebaOne platform.
5. In case of COD Payment by Customers/Patients:
   • When the commission amount reaches a maximum of Tk 1500, the Rider must immediately send it to ShebaOne's Bikash/Nagad Merchant Number 01311-477608.
   • Riders cannot keep excess money with them. Failure to send the commission will result in account suspension by ShebaOne.
6. In case of online payments, ShebaOne will send the Ride cost (after deducting commission) to the Rider's personal Bikash account on their registered mobile number once a week.
7. In case of any mishap or accident during the Ride/trip, the Rider must:
   • Immediately report to ShebaOne hotline or Customer Service.
   • Report to the nearest police station, security personnel, hospital, or any Government Authority.
   In such cases, the Ride cost and commission will be canceled.
8. If the Rider does not comply with the policy or if misconduct is reported from the Customer, the Rider will be warned first. If corrections are not made, the Rider's account will be temporarily closed.
9. Rider accounts will be permanently canceled for repeated policy violations or serious offenses, including:
   • Breaking the law
   • Using fake documents for Rider accounts
   • Providing false information for Rider accounts
   • Misbehavior with Customers/Patients
   • Continuous cancellation or non-acceptance of Ride requests without reason
10. ShebaOne can suspend or block Riders for unusual activities, including:
    • Accepting Ride requests but not going to the pick-up location for a long time.
    • Not having GPS Location available for a long period.
    • Providing inaccurate GPS Location for a long time.
    • Repeatedly missing Ride requests.
11. After arriving at the pick-up point, if the Customer/Patient is not found, cannot be reached, or the address is wrong, the Rider must report this immediately to ShebaOne Customer Service, and the Ride will be canceled.
12. ShebaOne, its officers, employees, affiliate companies, or partners are not liable for any legal action, litigation, or compensation arising from any negligence, irregularity, or wrongdoing of the Rider. The full liability lies with the respective Rider.
13. ShebaOne reserves the right to change this policy at any time without explanation.