Terms and Conditions

 

GENERAL

www.shebaone.com, an internet based portal and “ShebaOne”, a mobile application, (hereinafter together

be referred to as “Platform") is run, operated and maintained by Sheba One Ltd (hereinafter to be

referred as “Company” or “We” or “Our” or “Us”), a company duly incorporated under the provisions

of the Companies Act.

 

Use of the Website and Apps are offered to You, subject to acceptance of all the terms, conditions

and notices contained in these Terms including applicable policies which are incorporated herein by

reference, along with any amendments / modifications made time to time by Company at its sole discretion

and posted on this platform, including by way of imposing an additional charge for access to or

use of a service(s).

 

For the purpose of these Terms of Use, wherever the context so requires "You" or "User"

shall mean any natural or legal person or entity who has agreed to become a buyer or service partner

on this platform by providing user or account Information (defined below) while using or registering

on the Website or Apps using the computer systems or Mobiles.

 

Company shall not be required to notify You, whether as a registered user or not, of any changes made

to the Terms and Conditions ("Terms"). The revised Terms shall be made available on this

platform. Your use of the Website or Apps and the Services is subject to the most current version of

the Terms made available on this platform, at the time of such use. You are requested to regularly

visit the Website or apps to view the most current Terms. It shall be Your responsibility to check the

Terms periodically for changes. Company may require You to provide your consent to the updated Terms

in a specified manner prior to any further use of this platform and the Services. If no such separate

consent is sought, Your continued use of the Platform, following changes to the Terms, will constitute

your express acceptance of those changes.

 

By (i) using this Website or Apps or any facility or service provided by this Platform in any way; or

(ii) merely by browsing the Website or Apps, you agree that you have read, understood and agreed to

be bound by, including without limitation, by these Terms, the Website's Privacy Policy. and such other

rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India

and other jurisdictions, for the purposes of accessing, browsing or transacting on the Website, or

availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed

to be incorporated into, and considered as part and parcel of these Terms of Use.

 

The User agrees to use the service or to authorize an individual and get the products from the third

party on his/her behalf.

 

PRODUCTS AND SERVICES

The Website or App is a platform that facilitates, as an intermediary, the online requisition by

the user for purchase of Health Check, Patient Ride, Fitness Appointment, wellness /

health related products ,

 

diagnostic and doctor booking services offered by Company's various registered third-party/ies (third-

parties shall for the purpose of this Terms, include without limitation, third party Health stores,

third-party labs et al) ("Products and Services"). The sale & purchase / transaction

between the registered third-parties and you, of Products and Services, facilitated by the requisition

placed by you on this platform shall be governed by these Terms. Company is not and cannot be a party

to or save as except as may be provided in these Terms of Use, control in any manner, any transaction

between You and the third-parties. Company further reserves the right to change or modify these Terms

of Use or any policy or guidelines of this platform including the Privacy Policy, at any time and in

its sole discretion. Any changes or modifications made will be effective immediately upon posting the

revisions on the Website or Apps and you waive any right you may have to receive specific notice of

such changes or modifications. Your continued use of the Website or app will confirm your acceptance

of such changes or modifications.

 

Technology Platform for Health Products –

Company facilitates the purchase of Health products and services (which shall also include Over

The Counter (OTC) and wellness products) offered by third-party Health stores . The Company and the

Platform merely provide hosting and technology intermediary services to you and persons browsing/

visiting the Website or App. The authenticity and genuineness of the Health goods and services made

available by Health stores to you shall be the sole responsibility of the Health stores. The Company

shall have no liability with respect to the authenticity of the Health Products and services being facilitated

through the Website or App.

 

The Company does not take any representation or warranty as to legal title of the Health goods and

services offered for sale by the Health stores through this Platform. The right, title, claim or

interest in the products sold through this platform shall not vest with the Company and the Company

shall not have any obligations or liabilities in respect of any transactions between the users and

third party product and service providers.

 

Content: You agree and acknowledge that the respective third- Party Content which includes

catalogue of Health products or services, and information in relation to such Health products or

services, available on this platform, including without limitation to text, copy, audio, video graphics

etc is for general information purposes only and does not constitute either an advertisement or

promotion of any health product .

 

Invitation to offer for sale- The listing of Health products on this platform is merely an

‘invitation to an offer for sale’ and not an ‘offer for sale’. The placement of an order by you shall

constitute an offer by you to enter into an agreement with the Third Party Health stores (“Offer”).

The acceptance of the Offer would only be undertaken by the Third Party Health stores after the validation/

verification of your request. It is hereby clarified that any reference of the term ‘offer/ offered for

sale , as appearing in these Terms of Use, shall be construed solely as an ‘invitation to offer for

sale’ by Sheba One Lt. .

 

Transfer of Property and Completion of Sale- Upon acceptance of the order by the concerned Health

stores, the Health Products and Services would be dispensed, in accordance with the terms of the order

placed by you. Such dispensation shall also take place under the direct/ personal supervision of the

Health Stores , wherever required under the applicable law(s). You agree and acknowledge that the property

and title in the health products and services ordered by you shall stand immediately transferred to you

upon the dispensation of Health Products and Services and the raising of the invoice at the concerned

stores . Accordingly, the sale of health products and Services is concluded at the concerned Health store

itself. The invoice in relation to the Health Products and Services, that are required to be delivered

to you shall be issued by the concerned Health Store which is to process and satisfy the order for such

Health Products and Services.

 

· Limitation of Liability.

In no event, shall Sheba One be liable to you for any lost or corrupted data, downtime, lost profits,

business interruption, replacement service or other special, incidental, consequential, punitive or indirect

damages, however caused and regardless of theory of liability, including without limitation negligence .

 

· Change or modification:

Any reference to any health products thereof, is subject to change/modification depending upon the

applicable laws/technical/medical updates. These, changes or improvements to such Health products may

be made at any time without notice.

 

· Hold harmless:

a. The use of the feature herein and the content is at the viewer’s sole risk and consequence. Sheba One

shall not be responsible for the results of viewer’s decisions resulting from the use of this feature.

b. The viewers/Users hereby release and agree to hold harmless Sheba One , its affiliates/group companies,

its directors, officers, employees, agents, successors, advisers, consultants, representatives, and

assigns from any and all claims, losses, related suits, actions, proceedings, investigations, judgments,

deficiencies, damages, settlements, liabilities, reasonable legal fees and expenses incurred, by the

viewers/Users arising due to the negligence or misconduct of viewers/Users or due to the access of or

decisions taken on the information provided herein.

 

Diagnostics Services–

Please click here for Terms & Conditions on Diagnostic Services

 

BOOK APPOINTMENT AND CALL FACILITY (Including Doctor Home visit)

Sheba One enables Users to connect with Doctors through two methods: a) Book facility that allows Users

book an appointment either for chamber or home visit by doctors through the Website; b) Value added

online consultation services which connect Users directly to the Doctor through our online consultation

platform. And for online consultation, users need to download and install Sheba One App into their smart Phone.

1. Sheba One will ensure Users are provided confirmed appointment on the Book facility. However, if

such an appointment is later canceled by the Doctor, then the patient may re-book with the same doctor

or with another doctor free of service charge through Sheba One. And there will be no refund of service

charge. If the patient fails to visit the doctor as per appointed time, Sheba One will not take any

responsibility for that. However, for a deliberate no show by patient, our PNS policy will apply for that patient.

 

2. If a User has utilized the online consultation services, Sheba One reserves the right to share the

information provided by the User with the Doctor and store such information and/or conversation of the

User with the Doctor, in accordance with our Privacy Policy.

 

3. The results of any search Users perform on the Website or app for Doctors should not be construed as

an endorsement by Sheba One of any such particular Doctor. If the User decides to engage with a Doctor

to seek medical services, the User shall be doing so at his/her own risk.

 

4 Without prejudice to the generality of the above, Sheba One is not involved in providing any healthcare

or medical advice or diagnosis and hence is not responsible for any interactions between User and the

Doctor. User understands and agrees that Sheba One will not be liable for:

· User interactions and associated issues User has with the Doctor,;

· the ability or intent of the Doctor(s) or the lack of it, in fulfilling their obligations

towards Users;

· any wrong medication or quality of treatment being given by the Doctor(s), or any medical

negligence on part of the Doctor(s);

· inappropriate treatment, or similar difficulties or any type of inconvenience suffered

by the User due to a failure on the part of the Doctor to provide agreed Services;

· any misconduct or inappropriate behavior by the Doctor or the Doctor’s staff;

 

5 Users are allowed to provide feedback about their experiences with the Doctor, however, the User shall

ensure that, the same is provided in accordance with applicable law. User however understands that,Sheba One

shall not be obliged to act in such manner as may be required to give effect to the content of Users

feedback, such as suggestions for de-listing of a particular Doctor from the Website or App.

 

6 In case of a ‘Patient-No-Show (P.N.S)’ (defined below), where the User does not show-up at the

concerned Doctor’s clinic:

· User’s account will be temporarily disabled from booking further online appointments on

Shebaone.com for next four (4) months, in case of, three(3) Valid PNS, as per the Patient-No-Show Policy.

However, the User can continue to call the clinic via shebaone.com to get an appointment.

 

· Patient- No-Show (P.N.S) for the purposes of these Terms and Conditions, is defined as,

any instance where a User, who booked an appointment on the Website or app using the Book Appointment

facility , has not turned up for the appointment without canceling, rescheduling, or informing the Doctor

in advance about the same. When Doctor informs Sheba One of the incident or marks a particular appointment

as P.N.S. within five (5) days of the scheduled appointment, an email and SMS (“PNS Communication”)

will be sent to the User to confirm on the incident with reasons. Where the User is not able to establish

that the User had a legitimate reason, for not showing up, Sheba One shall be entitled to take actions

as under PNS Terms & Conditions.

 

· Following instances, solely at the discretion of Sheba One, would be construed as valid

cases of PNS (“Valid PNS”), in which case the User shall be penalized:

· User does not reply within seven (7) days, with reasons to PNS Communication, from

the date of receipt of such PNS Communication;

· In case User responds to the PNS Communication with below reasons:

· Forgot the appointment

· Chose to visit another Doctor/consulted online;

· Busy with other work; or such other reasons (which Sheba One at its discretion decides

to be a valid reason to not show up).

 

· Sheba One reserves the right to make the final decision in case of a conflict.

 

· Users/Patients will not be entitled for any rescheduling of booking in cases where, the

Doctor is unable to meet the User at the exact time of the scheduled appointment time and the User is

required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain

the medical services from the said Practitioner.

 

7. NO DOCTOR-PATIENT RELATIONSHIP; NOT FOR EMERGENCY USE

· Please note that some of the content, text, data, graphics, images, information,

suggestions, guidance, and other material (collectively, “Information”) that may be available on the

Website or app (including information provided in direct response to your questions or postings) may

be provided by individuals in the medical profession. The provision of such Information does not create

a licensed medical professional/patient relationship, between Sheba One and you and does not constitute

an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided

to assist you with locating appropriate medical care from a qualified practitioner/doctor.

 

· It is hereby expressly clarified that, the Information that you obtain or receive from

Sheba One, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on

the Website or app is for informational purposes only. We make no guarantees, representations or warranties,

whether expressed or implied, with respect to professional qualifications, quality of work, expertise

or other information provided on the Website. In no event shall we be liable to you or anyone else for

any decision made or action taken by you in reliance on such information.

 

· The Services are not intended to be a substitute for getting in touch with emergency

healthcare. If you are an End-User facing a medical emergency (either on your or a another person’s behalf),

please contact an ambulance service or hospital directly.

 

Online Doctor Consultancy:

Click here to view terms & Conditions for online Doctor Consultancy

 

ELIGIBILITY OF USE

Use of the Website or app is available only to persons who can form legally binding contracts under the

law of operating country. Persons who are "incompetent to contract" within the meaning of

operating country law including without limitation, minors, un-discharged insolvents etc. are not eligible

to use this platform. The Products shall also not available to any Users suspended or removed from the

company’s system for any reason whatsoever. If You do not conform to the above qualification, You will

not be permitted to put a requisition for the Products through the Website or app. By accessing and using

this platform, you represent that You are of legal age to form a binding contract and are not a person

barred from receiving services under the laws of operating country. Company reserves the right to

refuse access to use the services offered at the Website or app to new Users or to terminate access granted

to existing Users at any time without according any reasons for doing so and you shall have no right to

object to the same.You shall not have more than one active Account on the Website or app. Additionally,

You are prohibited from selling, trading, or otherwise transferring Your Account to another party.

 

USER ACCOUNT, PASSWORD AND SECURITY

Company shall enable You to make the requisition of Products and Services available to you through the

Website or app, You need to provide the Company with certain required User information, including without

limitation, name; user ID; email address; address; gender; age; phone number; password; valid finance

account information; and other details and created an account ("Account") through Company ID

and password or other log-in ID and password, which can include a facebook, gmail, yahoo ID or any other

valid email ID (collectively, the "Account Information") . The transaction and delivery of

the Products by the registered merchants/vendors may also be subject to procedures for use of the Website

or app, Terms, uploaded guidelines, rules, additional terms of service, or other disclaimer& notices,

if any ("Additional Terms"). If there is any conflict between the Terms and the Additional Terms,

the Additional Terms shall take precedence in relation to that service.

 

You will be responsible for maintaining the confidentiality of the Account Information, and are fully

responsible for all activities that occur under your Account. You agree to (a) immediately notify Company

of any unauthorized use of your Account or Account Information or any other breach of security, non-compliance

with the Terms& conditions Guidelines and (b) ensure that you exit / log out from your Account at

the end of each session. Company cannot and will not be liable for any loss or damage arising from your

failure to comply with this guidelines. You may be held liable for losses incurred by Company or any

other User of or visitor to the Website or app due to authorized or unauthorized use of your Account

as a result of Your failure in keeping your Account Information secure and confidential or otherwise.

This platform will also allows / shall allow restricted access to the Website for unregistered Users.

You shall ensure that the Account Information provided by you in the Website's registration form is true,

complete, accurate and up-to-date. Use of another User's Account Information for availing the services

offered by Company is expressly prohibited. If you provide any information that is untrue, inaccurate,

not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Company has

reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete,

Company has the right to suspend or terminate your Account and refuse any and all current or future

use of this platform by you. You confirm that you are the authorized holder of the credit card or the

original account holder used in the transactions he/she makes using the Website or app. Company will

not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of the

Your ID/password/credit card number/account details number for using the Website or app. This platform

uses temporary cookies to store certain data (that is not sensitive personal data or information) that

is used by Company for the technical administration of the Website or app research and development, and

for User administration. In the course of serving advertisements or optimizing services to you, Company

may allow authorized third parties to place or recognize a unique cookie on the your browser. Company

does not store personally identifiable information in the cookies.

 

PRICING INFORMATION AND PAYMENT

Company strives to provide you with the best prices possible on the Products You require from this platform.

The pricing details for purchase of Products from the Website or app are detailed under these Terms. Further:

1. All commercial terms such as price, delivery, dispatch of Products and/or services are as per principal

to principal bipartite contractual obligations between User and the third parties.

2. Your relationship with Company is on a principal to principal basis and by accepting these Terms of

Use You agree that Company is an independent contractor for all purposes, and does not have control of

or liability for the products or services that are listed/ offered on Company's Website or app. Company

does not guarantee the identity of any third-parties nor does it ensure that a User or a third party will

complete a transaction.

3. You, as a User, understand that upon initiating a requisition on the Website or app, You are entering

into a legally binding and enforceable contract with the third party to purchase the Products and /or

Services from the third party on a cash on delivery basis or such other mode as may be specified by Company.

4. You, as a User, shall hand over a copy of the prescription, at the time of delivery, for the delivery

of Products which as per law requires a valid prescription signed by a medical Doctor. You acknowledge

that delivery of such Products shall be made only if the third party or its agent/employee is satisfied

that the prescription is in compliance with applicable norms.

5. You, as a User, shall electronically notify Company using the appropriate Company’s Website or app

features immediately upon Delivery or non-Delivery within the time period as provided in these Terms

of Use. Non-notification by you of delivery or non-delivery within the time period specified in the these

Terms of Use shall be construed as a deemed delivery in respect of that particular order.

6. You, as a User, shall be entitled to claim a refund in accordance with the Refund and Return Policy

of the Company.

7. Refund shall be made in the currency of operating country and shall be equivalent wholly or a part

of the Transaction Price received.

8. Refund shall be subject to User complying with these Terms of Use.

9. Company reserves the right to refuse to process orders/requisitions from Users with a prior history

of questionable charges including without limitation breach of any agreements by User with Company or

breach of any policy.

10. The User and third-party acknowledge that Company will not be liable for any damages, interests or

claims etc. resulting from not processing a transaction/transaction price or any delay in processing a

transaction/transaction price which is beyond control of Company.

11. You acknowledge that Company is a mere facilitator and does not fall within the purview of the

Food and drug Safety and Standards Act. and the rules framed thereunder.

12.You acknowledge that Company is a mere facilitator and does not fall within the purview of the Drugs

and Cosmetics Act, and the rules framed thereunder.

13. You acknowledge that Company is a mere facilitator/intermediary and does not fall within the purview

of the National Medical Commission Act, and the rules and regulations framed thereunder.

14. The User also agrees to pay a nominal fee for the same.

 

In order to process the payments for your orders, the Company might require details of your bank account,

credit card number etc. The online fee payments made by you are processed with the support and services

of the banks/payment gateways/payment aggregators/ third parties and the Company and/or Seller is not

responsible for any loss or damage caused to User/ Retail Pharmacies/ third party service providers during

this process as these banks/payment gateways/payment aggregators/ third parties are beyond the control of

the Company. There are no applicable payment charges levied on any transactions.

 

Subscription Fee- Any subscription fees for the Services charged by the Company, could be paid

online through the facility made available on the website or app. Such online fee payments are also processed

with the support and services of the banks/payment gateways/payment aggregators/ third parties and the

Company is not responsible for any loss or damage caused to User/ Pharmacies/ third party service providers

during this process as these banks/payment gateways/payment aggregators/ third parties are beyond the

control of the Company.

 

Taxes- Each User / third party service provider is solely responsible for payment of all taxes,

legal compliance, statutory registrations and reporting. The Company shall in no way be responsible

for any of the taxes except for its own taxes. Further please note that all fees are exclusive of

applicable taxes.

 

Security Measures- The payment made for every transaction is done through API integration. Moreover,

You may also check Our Privacy Policy to understand how the Company uses the confidential information

provided by Users.

 

The Company reserves the right to modify the fee structure by providing on the Website or app which shall

be considered as valid and agreed communication. The Company shall not be responsible if some purchase

is not registered or is lost due to any network issues/problems such as breakdown of machinery, unclear/

disruption in the network or non-receipt of payment from banks/payment gateways/payment aggregators/third

parties and/or the cost(s) charged by the network operator(s). However, the Company shall work towards

the best interest of the User.

 

Dispute- Any dispute in connection to the third-parties services shall be settled between the

Users and the respective third parties, including without limitations, banks/payment gateways/payment

aggregators/network operators without involving the Company.

 

6. USER OBLIGATIONS

Subject to compliance with these Terms, Company grants you a personal, non-exclusive, non-transferable,

limited privilege to access and use this Website or app and the Services provided herein. You agree to

use the Services, platform and the materials provided therein only for purposes that are permitted by:

(a) the Terms; and (b) any applicable law, regulation or generally accepted practices or guidelines in

the relevant jurisdictions. You agree to adhere to all limitations on dissemination, use and reproduction

of any materials (such as the Product catalogues) that you access on the Website or app.

 

You agree not to access (or attempt to access) the Website or app and the materials or services by any

means other than through the interface that is provided by Company. You shall not use any deep-link,

robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent

manual process, to access, acquire, copy or monitor any portion of the Website, app or Content (as defined

below), or in any way reproduce or circumvent the navigational structure or presentation of the Website,

materials or any Content, to obtain or attempt to obtain any materials, documents or information through

any means not specifically made available through the Platform.

 

You acknowledge and agree that by accessing or using the Platform or Services, You may be exposed to

content from other users that You may consider offensive, indecent or otherwise objectionable. Company

disclaims all liabilities arising in relation to such offensive content on the Platform. Further, You

may report such offensive content in the manner prescribed herein. If the platform allows You to post

and upload any material on the Website or app, You hereby undertake to ensure that such material is not

offensive and in accordance with applicable laws. Further, You undertake not to:

 

· Defame, abuse, harass, threaten or otherwise violate the legal rights of others;

· Impersonate any person or entity, or falsely state or otherwise misrepresent Your

affiliation with a person or entity;

· Publish, post, upload, distribute or disseminate any inappropriate, profane,

defamatory, infringing, obscene, indecent or unlawful topic, name, material or information through any

bookmark, tag or keyword;

· Upload files that contain software or other material protected by applicable intellectual

property laws unless you own or control the rights thereto or have received all necessary consents;

· Upload or distribute files that contain viruses, corrupted files, or any other similar

software or programs that may damage the operation of the Website or app or another's computer;

· Engage in any activity that interferes with or disrupts access to the Website or app or

the services (or the servers and networks which are connected to this platform);

· Attempt to gain unauthorized access to any portion or feature of the Website or app,

any other systems or networks connected to the Platform, to any Company server, or to any of the services

offered on or through the platform, by hacking, password mining or any other illegitimate means;

· Probe, scan or test the vulnerability of the Website or app or any network connected

to the Website, nor breach the security or authentication measures on the website or app or any network

connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any

other user, of or visitor to, the Website or app, or any other customer of Company, including any Company

Account not owned by you, to its source, or exploit the platform or service or information made available

or offered by or through the Platform, in any way whether or not the purpose is to reveal any information,

including but not limited to personal identification information, other than your own information, as

provided for by this platform;

· Disrupt or interfere with the security of, or otherwise cause harm to, the Website

or app, systems resources, accounts, passwords, servers or networks connected to or accessible through

the platform or any affiliated or linked sites;

· Collect or store data about other users in connection with the prohibited conduct

and activities set forth in this Paragraph.

· Use any device or software to interfere or attempt to interfere with the proper working

of the Website or any transaction being conducted on the Website, or with any other person's use of

this platform;

· Use the Website or app or any material or Content for any purpose that is unlawful

or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity

which infringes the rights of Company or other third parties;

· Conduct or forward surveys, contests, pyramid schemes or chain letters;

· Download any file posted by another user of a service that you know, or reasonably

should know, cannot be legally distributed in such manner;

· Falsify or delete any author attributions, legal or other proper notices or

proprietary designations or labels of the origin or source of software or other material contained in

a file that is uploaded;

· Violate any code of conduct or other guidelines, which may be applicable for or to

any particular Service;

· Violate any applicable laws or regulations for the time being in force within or

outside the operating country;

· Violate the Terms, including but not limited to any applicable Additional Terms of

this platform contained herein or elsewhere; and

· Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce,

publish, license, create derivative works from, transfer, or sell any information or software obtained

from the Website or app.

 

Company has no obligation to monitor such communications by you. However, Company reserves the right

to review materials posted by you and to remove any materials in its sole discretion. Company reserves

the right to terminate the User's access to any or all of such communication services provided by Company

at any time, without notice for any reason whatsoever. Company reserves the right at all times to

disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal

process or governmental request, or to edit, refuse to post or to remove any information or materials,

in whole or in part, in Company's sole discretion. Company does not control or endorse the content,

messages or information found in any communication service and, therefore, Company specifically disclaims

any liability or responsibility whatsoever with regard to the communication services and any actions

resulting from the user's participation in any communication service. You agree that you are solely

responsible to Company and to any third party for any breach of your obligations under the Terms and for

the consequences (including any loss or damage which company or its affiliates or its vendors may suffer)

for any such breach. You agree and acknowledge that Company is not the third party owner of the Products

and Company shall in no manner be deemed to be the third party owner of the Products on this Platform.

Company is only facilitating purchase of the Products by you from the third parties by providing the

services to you. You agree that Company may, at any time, modify or discontinue all or part of the Website

or app, charge, modify or waive fees required to use this platform, or offer opportunities to some or

all Website or app Users. You agree that this platform shall not be used for illegal purposes. The Information

and Services shall not be used for any illegal purpose. You shall not access our networks, computers,

or the Information and Services in any manner that could damage, disable, overburden, or impair them,

or interfere with any other person's use and enjoyment. You shall not attempt to gain unauthorized access

to any Information or Services, other accounts, computer systems, or networks connected with the Website,

the Information, or Services. Such unauthorized access includes, but is not limited to, using another

person’s login credentials to access his or her Company profile/ account. Any attempt by any individual

or entity to solicit login information of any other user or Medical Expert or to access any such account

is an express and direct violation of these Terms of Use and of applicable law(s), including relevant

privacy and security laws and laws prohibiting unfair or unethical business practices.

 

You agree and acknowledge that the exchanges between the third party registered medical Doctors and you

over a audio and video call and the e-prescription would be accessible to the Company for the purposes

of monitoring the quality of the consultation. The consultation provided by the third-party registered

medical practitioner shall be done vide a secured recorded line.

 

USAGE IN PROMOTIONAL & MARKETING MATERIALS

In recognition of the various offerings and services provided by Sheba One to Doctors,Labs and Health

Stores they shall (subject to its reasonable right to review and approve):

(a) allow Sheba One to include a brief description of the services provided to Users in Sheba One’s marketing,

promotional and advertising materials;

(b) allow Sheba One to make reference to Doctors,Labs and Health Stores in case studies, and related

marketing materials;

(c) serve as a reference to Sheba One’s existing and potential clients;

(d) provide video logs, testimonials, e-mailers, banners, interviews to the news media and provide

quotes for press releases;

(e) make presentations at conferences; and/or

(f) use the Practitioner’s name and/or logo, brand images, tag lines etc., within product literature,

e-mailers, press releases, social media and other advertising, marketing and promotional materials.

 

USE OF MATERIALS

Except as expressly indicated to the contrary in any applicable Additional Terms, Company hereby grants

You a personal, non-exclusive, freely revocable (upon notice from Company), non-transferable access to view,

download and print product catalogues or any other materials available on the Website or App, subject

to the following condition:

· You may access and use the materials solely for personal, informational, and

internal purposes, in accordance with the Terms; You may not modify or alter Product catalogue or any

other materials available on the Website or App;

· You may not distribute or sell, rent, lease, license or otherwise make the Product

catalogue or any other materials available on the Website or App available to others; and

· You may not remove any text, copyright or other proprietary notices contained in the

Product catalogue or any other materials available on the Website or App.

The rights granted to you in the Product catalogue or any other materials as specified above are not

applicable to the design, layout or look and feel of the Website or App. Such elements of the Website

or app are protected by intellectual property rights and may not be copied or imitated in whole or in

part. The Product catalogue or any other materials available on the Platform shall not be copied or

re-transmitted unless expressly permitted by Company.

 

Any software that is available on this Platform is the property of Company or its third parties. You

may not use, download or install any software available at the Website or app, unless otherwise expressly

permitted by these Terms or by the express written permission of Company.

 

Any purchase of the merchandise or Services from this platform will be strictly for personal use of the

User. The User hereby expressly agrees that any merchandise or Services purchased by the User will not

be sold, resold, bartered or in any way be used for any commercial purposes or for profit. The User hereby

acknowledges that the Services or merchandise purchased are not transferable to any third party for profit.

 

USAGE CONDUCT

You shall solely be responsible for maintaining the necessary computer equipment and internet connections

that may be required to access, use and transact on the Website or app. You are also under an obligation

to use this Platform for reasonable and lawful purposes only, and shall not indulge in any activity that

is not envisaged through this platform.

 

You shall use this Platform, and any voucher/ coupons purchased through it, for personal, non-commercial

use only and shall not re-sell the same to any other person. Once you subscribe with Sheba One, you

shall use the prescription exclusively to purchase medicines via Sheba One and shall not use the same

prescription to fulfill the medicine requirement from other retailers until the medicines are not supplied

for any reason via Sheba One partner third parties.

 

INTELLECTUAL PROPERTY RIGHTS

This platform, the processes, and their selection and arrangement, including but not limited to all text,

graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code

(collectively, the "Content") on the Website or app are owned and controlled by Company and

the design, structure, selection, coordination, expression, look and feel and arrangement of such Content

is protected by copyright, patent and trademark laws, and various other intellectual property rights.

The trademarks, logos and service marks displayed on the Platform ("Marks") are the property

of Company or their third parties or respective third parties. You are not permitted to use the Marks

without the prior consent of Company, the relevant third parties that may own the Marks. Unless otherwise

indicated or anything contained to the contrary or any proprietary material owned by a third party and

so expressly mentioned, Company owns all intellectual property rights to and into the trademark

“www.shebaone.com”, and the Website or App, including, without limitation, any and all rights, title

and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade

secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content,

graphics, icons, and hyperlinks. Except as expressly provided herein, you acknowledge and agree that

you shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content

through any medium without obtaining the necessary authorization from Company or third party owner

of such Content.

 

RETURN, REFUND, CANCELLATION AND SHIPPING CHARGES:

We offer return and refund on the products and Services ordered by you on the Website or App which are

subject to further terms and conditions as detailed in the return, refund, cancellation and shipping

charges policy (“Return and Refund Policy”). The Return and Refund Policy

forms an integral part of these Terms of Use and the Users are requested to carefully read the same.

 

THIRD PARTY CONTENT

This platform makes available general third party information such as, Product catalogs, lists of vendors,

technology and features, advertisements including videos, images and photographs of the Products and

other data from external sources ("Third Party Content"). Similar Third Party Content would

also be available to you on the email received by you from Company. The provision of Third Party Content

is for general informational purposes only. You acknowledge that the Third Party Content provided to

you is obtained from sources believed to be reliable. Company does not provide any guarantee with respect

to any the Third Party Content and Company shall not be held liable for any loss suffered by you based

on your reliance on or use of such data.

 

DISCLAIMER OF WARRANTIES AND LIABILITIES

You expressly understand and agree that, to the maximum extent permitted by applicable law the website,

services and other materials are provided by Company on an "as is" basis without warranty of

any kind, express, implied, statutory or otherwise, including the implied warranties of title,

non-infringement, merchant ability or fitness for a particular purpose. Without limiting the foregoing,

Company makes no warranty that

(i) the Website or App or the services will meet your requirements or your use of the Website or app

the services will be uninterrupted, timely, secure or error-free;

(ii) the results that may be obtained from the use of the Website, services or materials will be

effective, accurate or reliable;

(iii) the quality of the Website or app, services or other materials will meet your expectations; or that

(iv) any errors or defects in the Website or App, services or other materials will be corrected. No

advice or information, whether oral or written, obtained by you from Company or through or from use of

the services shall create any warranty not expressly stated in the terms.

 

To the maximum extent permitted by applicable law, Company will have no liability related to user

content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws.

Company also disclaims all liability with respect to the misuse, loss, modification or unavailability

of any user content.

 

Company will not be liable for any loss that you may incur as a consequence of unauthorized use of your

Account or Account information in connection with this platform or any services or materials, either

with or without your knowledge. Company has endeavored to ensure that all the information on this platform

is correct, but Company neither warrants nor makes any representations regarding the quality, accuracy

or completeness of any data, information, product or service. Company shall not be responsible for the

delay or inability to use the Website or app or related functionalities, the provision of failure to

provide functionalities, or for any information, software, products, functionalities and related graphics

obtained through this platform or otherwise arising out of the use of the Website or app, whether based

on contract, tort, negligence, strict liability or otherwise. Further, Company shall not be held responsible

for non-availability of the Website or app during periodic maintenance operations or any unplanned suspension

of access to the Website or App that may occur due to technical reasons or for any reason beyond Company's

control. The User understands and agrees that any material or data downloaded or otherwise obtained

through the Website, is done entirely at their own discretion and risk and they will be solely responsible

for any damage to their computer systems or loss of data that results from the download of such material

or data. Company is not responsible for any typographical error leading to an invalid coupon. Company

accepts no liability for any errors or omissions, with respect to any information provided to you whether

on behalf of itself or third parties. Company shall not be liable for any third party product or services.

the advertisement available on e-mail or website or app with respect to the third party website or the

Products are for information purpose only.

 

INDEMNIFICATION AND LIMITATION OF LIABILITY

You agree to indemnify, defend and hold harmless Company including but not limited to its affiliates,

vendors, representatives, directors, agents and employees from and against any and all losses, liabilities,

claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith

and interest chargeable thereon) asserted against or incurred by Company that arise out of, result from,

or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant

or agreement made or obligation to be performed by you pursuant to these Terms. Further, You agree to

hold Company harmless against any claims made by any third party due to, or arising out of, or in connection

with, your use of the Website, any claim that your material caused damage to a third party, your violation

of the Terms, or your violation of any rights of another, including any intellectual property rights.

Notwithstanding anything to contrary, Company's entire liability to you under this Terms or otherwise

shall be to the extent of refund of the money charged from you for any specific voucher or Product or

service, under which the unlikely liability arises. In no event shall Company, its officers, directors,

employees, partners or suppliers be liable to you, the vendor or any third party for any special, incidental,

indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data

or profits, whether or not foreseeable or whether or not Company has been advised of the possibility of

such damages, or based on any theory of liability, including breach of contract or warranty, negligence

or other tortuous action, or any other claim arising out of or in connection with your use of or access

to the Website,App services or materials.

 

Company is not responsible for any non-performance or breach of any contract entered into between Buyers

and Sellers. Company cannot and does not guarantee that the concerned Buyers and/or Sellers will perform

any transactions that are entered into on the Website or App. Company shall not and is not required to

mediate or resolve any dispute or disagreement between Buyers and Sellers. Company does not, at any

point of time during any transaction between Buyer and Seller on this platform come into or take

possession of any of the products or services offered by Seller nor does it at any point gain title to

or have any rights or claims over the products or services offered by Seller to Buyer.
At no time

shall Company hold any right, title or interest over the products nor shall Company have any obligations

or liabilities in respect of such contract entered into between Buyers and Sellers. Company is not responsible

for any unsatisfactory or delayed performance of services or damages or delays as a result of products

which are out of stock, unavailable or back ordered. The limitations and exclusions in this section apply

to the maximum extent permitted by applicable law.

 

VIOLATION OF TERMS

You agree that Company may, in its sole discretion and without prior notice, terminate your access

to this platform and block your future access to the Website or App, if Company determines that You

have violated these Terms or Additional Terms. You also agree that any violation by you of these Terms

will constitute an unlawful and unfair business practice, and will cause irreparable harm to Company,

for which monetary damages would be inadequate, and you consent to Company obtaining any injunction

or equitable relief that Company deems necessary or appropriate in such circumstances. These remedies

are in addition to any other remedies Company may have at law or in equity. You agree that Company may,

in its sole discretion, and without prior notice, terminate your access to the Platform, for cause,

which includes (but is not limited to):

(1) requests by law enforcement or other government agencies;

(2) a request by you (self-initiated account deletions);

(3) discontinuance or material modification of the Website or App or any service offered on or through

this platform; or unexpected technical issues or problems. If Company does take any legal action

against you as a result of your violation of these Terms, Company will be entitled to recover from

you, and you agree to pay, all reasonable attorneys' fees and costs of such action, in addition to

any other relief granted to Company.

 

TERMINATION

The Terms will continue to apply until terminated by either you or Company as set forth below. If you

want to terminate your agreement with Company, you may do so by

(i) not accessing the Website or App; or

(ii) closing your accounts for all of the services that you use, where Company has made this option available to you.

Company may, at any time, with or without notice, terminate the Terms (or portion thereof, such as any

individual Additional Terms) with you if:

· You breach any of the provisions of the Terms, the Privacy Policy or any other terms,

conditions, or policies that may be applicable to you from time to time (or have acted in a manner that

clearly shows that you do not intend to, or are unable to, comply with the same);

· Company is required to do so by law (for example, where the provision of the services

hereunder, to you is, or becomes, unlawful);

· The provision of the services to you, by Company is, in Company's opinion, no longer

commercially viable;

· Company has elected to discontinue, with or without reason, access to the Website or App,

the services (or any part thereof); or

 

Company may also terminate or suspend all or a portion of your account or access to the services with

or without reason. Except as may be set forth in any Additional Terms applicable to a particular service,

termination of your Account may include:

(i) removal of access to all offerings within this platform( Web and Apps) or with respect to the services;

(ii) deletion of your materials and Account Information, including your personal information, log-in

ID and password, and all related information, files and materials associated with or inside your Account

(or any part thereof); and

(iii) barring of further use of the Services. You agree that all terminations shall be made in Company's

sole discretion and that Company shall not be liable to you or any third party for any termination of

your Account (and accompanying deletion of Your Account Information), or your access to this platform

and the services offered thereunder. Notwithstanding the foregoing, these Terms will survive indefinitely

unless and until Company chooses to terminate them. If you or Company terminates your use of the Website

or Apps, Company may delete any content or any other materials relating to your use of this platform and

Company will have no liability to you or any third party for doing so.

 

GOVERNING LAW and Dispute Settlements

· You agree that this Agreement and any contractual obligation between Sheba One and

User will be governed by the laws of operating country.

· Any dispute, claim or controversy arising out of or relating to this Agreement,

including the determination of the scope or applicability of this Agreement to arbitrate, or your use

of this platform(web and Apps) or the Services or information to which it gives access, shall be determined

by arbitration in the operating country, before a sole arbitrator appointed by Sheba One. Arbitration

shall be conducted in accordance with the Arbitration and Conciliation Act of the operating country.

The seat of such arbitration shall be the capital of operating country. All proceedings of such arbitration,

including, without limitation, any awards, shall be in the English language. The award shall be final

and binding on the parties to the dispute.

· The courts of operating country shall have exclusive jurisdiction over any disputes

arising out of or in relation to this Agreement, your use of this platform or the Services or the information

to which it gives access.

 

REPORT ABUSE

In the event you come across any abuse or violation of these Terms or if you become aware of any objectionable

content on the Website, please report to Company’s customer support team.

 

COMMUNICATIONS

You hereby expressly agree to receive communications by way of SMS, e-mails from Company, phone calls

relating to the Products offered through the Website or apps. A User can unsubscribe / opt-out from

receiving communications from Company through SMS and e-mail anytime by writing to [email protected]

 

GENERAL PROVISIONS

Notice: All notices of Company will be served by email or by general notification on the Website

or Apps. Any notice provided to Company pursuant to the Terms should be sent to [email protected]

 

Assignment: You cannot assign or otherwise transfer the Terms, or any rights granted hereunder

to any third party. Company's rights under the Terms are freely transferable by Company to any third

parties without the requirement of seeking your consent.

 

Waiver: Any failure by Company to enforce or exercise any provision of the Terms, or any related

right, shall not constitute a waiver by Company of that provision or right.

 

Online Audio/video doctor Consultation(Only for non-imargency/non-critical patients)

 

1. Terms for Users:

The Users expressly understand, acknowledge and agree to the following set forth herein below:

i. Users can choose the Doctor in certain events (like through Q&A offering). In cases where Users

cannot choose a Doctor (due to system setup), the system uses an algorithm/software-program to find the

most available and accepting Doctor.

ii. In case any prescription is being provided to User by the Doctor, the same is being provided basis

the online consultation, however it may vary when examined in person.

iii. The Users agree to use the advice from Doctor on the Website or Apps pursuant to:

· an ongoing treatment with their medical Doctor;

· a condition which does not require emergency treatment, physical examination or medical attention;

· medical history available as records with them for reference;

· a record of physical examination and report thereof with them, generated through their local Doctor;

· consultation with their Doctor before abandoning or modifying their ongoing treatment.

iv. The User agrees that by using online Consultation, the Doctors will not be conducting physical

examination of the Users, hence, they may not have or be able to derive important information that is

usually obtained through a physical examination. User acknowledges and agrees that the User is aware

of this limitation.

v. The User understands that online Consultation shall not form a substitute for treatment that otherwise

needs physical examination/immediate consultation. Further, the User understands that the advice provided

by the Doctor is based on general medical conditions and practices prevalent in the operating country, to

the best of his knowledge and ability, and not for conditions which are territory specific for regions

other than the operating country, irrespective of where the User is procuring medical services or engaging

in communication with the Doctor.

vi. During the consultation and thereafter, the Doctor may upload and send digital prescription/health

records to the User. However, it is expressly clarified that for Users not located within the operating

country and using online Consultation, the Doctor may or may not issue a prescription, at his sole discretion.

vii. Notwithstanding anything contained herein, Sheba One is not in any manner responsible for any

drug/medicines prescribed or the therapy prescribed by the Doctor.

viii. If Doctor responds to the User’s query, the system could trigger communications to the User, in

the form of notification/text/email/others. The User further understands that Sheba One may send such

communications like text messages/email/calls before and/or after Doctor’s consultation (physical or

online) to User’s mobile number, based on the Doctor’s settings (through the Website or App). However,

and notwithstanding anything to the contrary in this Agreement,Sheba One does not take responsibility

for timeliness of such communications.

ix. The User hereby agrees to Sheba One's medical team carrying out an audit of his/her consultations

on the online Consultation platform for the purpose of improving treatment quality, user experience,

and other related processes. The User acknowledges that the subject matter of audit may include texts,

messages, photographs, reports, audio or video recordings or any other material exchanged between the

User and the Doctor which could inter alia include User's personal information, including sensitive

personal information. This personal information will be processed in accordance with Privacy Policy.

x. User shall refrain from raising any personal queries or advice on the online Consultation platform

which are not related to a specific disease / medicine.

xi. Users shall not use abusive language on the Consultation platform. In the event of an abuse from

the User is reported by a Doctor, Sheba One reserves the right to block such Users from the online Consultation

platform and Sheba One is not responsible for honoring any refund request towards his/her consultation

on the online Consultation platform.

xii. Users may share images or videos of the affected areas of their body parts with the Doctor only if

it is absolutely necessary for diagnosing his/her condition and if he/she is personally comfortable in

sharing such images or videos. Sheba One shall not be responsible for any such images or videos shared

by the Users with the Doctors.

xiii. Users shall ensure that any interaction/communication with the Doctors, including sharing images

or videos of the body parts, shall be only through the online Consultation platform. The Users shall

not rely on any other external modes of communication for interacting/communicating with the Doctors.

xiv. Users shall be prepared to share all relevant documents or reports to the Doctors promptly upon request.

xv. For every paid consultation on the online Consultation platform, the Users shall not obtain consultation

for more than one User. In the event, the Users attempt to obtain consultation for more than one User

through a single paid consultation on the online platform, such consultations will not be addressed

by the relevant Doctors.

xvi. Users shall not persuade Doctors to prescribe drugs (including higher dose strength) that do not

conform to the online Consultation prescription policy. The restricted drugs are as follows:

· Medication for Medical Termination Pregnancy (MTP)

· Drugs under the following pharmaceutical classifications such as; sedatives, hypnotics,

opioids, schedule X drugs, or fourth generation antibiotics.

xvii. If restricted drugs are indicated for treatment or management of a disease or condition by a Doctor,

the User shall physically visit the Doctor of their choice to confirm the requirements/necessity for

prescribing such restricted drugs.

xviii. User understands and agrees to provide accurate information and will not use the online Consultation

platform for any acts that are considered to be illegal in nature.

xix. If User decides to engage with a Doctor to procure medical services or engages in communication,

exchange of money for services outside of this online platform, User shall do so at their own risk.

Sheba One shall not be responsible for any breach of Service or Service deficiency by any Doctor.

xx. The User agrees and understands that the transaction with the Doctors are subject to jurisdiction

of operating country laws and that any claim, dispute or difference arising from it shall be subject

to the jurisdiction provision as contained in the Terms and Conditions hereunder, at all times. The User

further agrees and understands that the Doctor is a medical practitioner who is licensed to practice

medicine in the operating country and the onus is on the User to determine if he/she is eligible to consult

with the Doctors via the Website or Apps. It is expressly clarified that at no point in time can it be

construed that the Doctor is practicing medicine in a territory other than the operating country, irrespective

of where the User is located and procures medical services or engages in communication with the Doctor,

in any manner whatsoever.

xxi. The User shall indemnify and hold harmless Sheba One and its affiliates, subsidiaries, directors,

officers, employees and agents from and against any and all claims, proceedings, penalties, damages,

loss, liability, actions, costs and expenses (including but not limited to court fees and attorney fees)

arising due to or in relation to the use of Website or apps by the User, by breach of the Terms or violation

of any law, rules or regulations by the User, or due to such other actions, omissions or commissions of

the User that gave rise to the claim.

xxii. The User shall make payment using the payment gateway to make payments online, solely at User's

discretion. Should there be any issues with regard to the payment not reaching the Sheba One account,

the User may contact Sheba One's support team via Shebaone Hotline number or may send message to

Whatsapp number or Messenger

 

2. Refund policy for Patients:

i. In the event it is proved that the Doctors have acted in contravention of any applicable laws,

Sheba One shall provide refund to the User the consultation fee after deducting service charge ,

subject to investigation undertaken by Sheba One.

ii. If the cancellation is due to the abusive nature of the User, such User shall not be eligible for

any refund and Sheba One Doctors shall be entitled to take any legal action, depending upon the gravity

of the matter.

iii. User shall refrain from raising any personal queries or advise on the online Consultation platform

which are not related to a specific disease / medicine. In the event the User raises any such personal

queries or advice on the online Consultation platform, Sheba One reserves the right to terminate the

consultation of such Users and further, such Users will not be entitled to any refund.

iv. In case a Doctor does not respond to a paid consultation within ten (10) minutes from the time of

starting a consultation on the online platform, or does not respond for more than fifteen (15) minutes

during an active consultation, the User shall have the right to request for a refund and any amounts

paid by the User after deducting service charge with respect to the such consultations will be refunded.

v. In case a Doctor does not provide a consultation summary prescription for a particular consultation,

then the User shall have the right to request for a refund and any amounts paid by the User after deducting

service charge with respect to the such consultations will be refunded. Refunds will not be provided

if the Doctor has provided a consultation summary prescription to the User.

 

vi. Sheba One reserves the right to permanently block Users from the online platform in the event

Sheba One receives multiple cancellation request from such Users for reasons which do not form part

of the cancellation policy of Sheba One .

vii. Users are allowed a period of three (3) days to flag any consultation as inadequate, and request

for a refund. No refund requests shall be considered thereafter.

viii.Users can request a refund by contacting Sheba One’s online chat support:

https://www.shebaone.com/consult/direct/chat-support

or by contacting our whatsapp or Messenger mentioning your consultation invoice number.

ix. Sheba One shall check the details and process the refund where applicable, solely at its discretion.

After a refund request is processed, the money will be refunded to the User in seven (7) working days

from the day refund has been approved from Sheba One

x. In all matters related to refund and settlement under this Agreement, Sheba One shall decide so at

its sole and absolute discretion after detailed review of the matter and taking into account all the

involved parties’ information. The decision of Sheba One shall be final in this regard.

3. Express Disclaimers:

i. Online Consultation is intended for general purposes only and is not meant to be used in emergencies/serious

illnesses requiring physical consultation. Further, if the Doctor adjudges that a physical examination

would be required and advises ‘in-person consultation’, it is the sole responsibility of the User, to

book an appointment for physical examination and in-person consultation whether the same is with the

Doctors listed on the Website or App or otherwise. In case of any negligence on the part of the User in

acting on the same and the condition of the User deteriorates, Sheba One shall not be held liable.

ii. Online Consultation is a platform being made available to Users to assist them to obtain consultation

from Doctors and does not intend to replace the physical consultation with the Doctor.

 

Diagnostics Terms and Conditions

We cater to the needs of patients/Users where they need to get various tests done. These could be for the

purpose of conducting regular tests or the specific test that the hospitals/clinics/medical Doctors sometimes

recommend. Our logistics partner/laboratory also come to your doorstep, collect the samples and reports may

be provided by them online.

Information shall be collected from you shall include but does not limit to:

 

· Your Name,

· Your date of birth,

· Your prescription (if applicable),

· Your test details,

· Your gender,

· Name of the doctor who prescribed the tests (if applicable),

· Your email id,

· Your address,

· Your phone number,

· Your financial information and such other details as may be required from time to time.

· Other Terms:

· You agree to provide the details sought above, for the purposes mentioned herein. We will

have access not just to your details but to your reports and health records as well.

· You understand and agree that your personal information, health records, shall reside

with us and shall be used for R&D purposes or shared with third parties, to bring better user experience,

by sometimes prompting you to take tests regularly if there is a lifestyle disease/ such other concern

highlighted at the time of booking or otherwise.

· You understand that, Sheba One undertakes risk assessment, but this is provided to the

best of our knowledge. They are based on reports provided by labs and scientific studies available in public

domains . This is not meant to be professional advice and you should always consult a physician before

making any medical decisions.

· You understand that, we may sometimes reach out to you or record all your calls with us

and/or placed through us to laboratories and/or logistics partner, for investigative purposes.

· Home Sample Collection Services:

· These Home Sample collection Services Terms and Conditions (“HST&C”) shall be applicable

to patients providing samples for testing/ Sheba One Users availing home collection services (“Sample Providers”)

provided by qualified third party Labs.

· The Sample Provider shall provide the valid prescription, if required and applicable,

issued by a doctor which contains the tests that are to be conducted, for which the Technician is required

to collect the samples from the Sample Provider.

· The Sample Providers may be required to provide a valid proof of identification to the Technician.

· In the event the Sample Provider is not a user of the platform operated by Sheba One

and is providing information and seeking home collection service by not using the Sheba One platform, such

Sample Provider hereby consents to his/her information being entered on Sheba One platform and becoming a Sheba One user .

· The Sample Provider explicitly provides consent to the Sheba One for collection of

the requisite samples from the Sample Provider.

· The services provided by any third party lab are for the purpose of enabling

diagnostic discovery of patient’s condition for which the relevant test/ procedure is prescribed/ recommended,

and for no other purpose.

· Sheba One shall use the Sheba One platform to enable booking of appointments for home

collection of samples by Technician, delivery of reports by third party labs and such related services.

· The process of home sample collection shall be conducted by the Technician as

per third party lab Standard Operating Procedures and policies. However, in the event any Sample Provider

has a special request, the same may be communicated to Sheba One at the time of booking the Lab test so

that the third party lab are enabled appropriately to handle the said request.

· The invoice will be provided to the Sample Provider online by Sheba One either before or

after the home sample collection service. Payment towards the said invoice may be made either by electronic

mode or cash on delivery (ie at the time of collection of samples).

· In the event the Sample Provider has any complaints regarding the home sample collection,

Technician, equipment and the like, the same can be reported to [email protected], or can write through

our contact form or live chat mentioning your order invoice number.

 

· In the event the deficiency of service is due to any reason attributable to the Sample

Provider and/or his agent/ representative, in such case Sheba One or third party lab shall not be liable

to the Sample Provider in any manner whatsoever. The Sample Provider acknowledges that the test or analysis

of the sample is carried out by a third party provider whose authorized representative endorses the report;

Sheba One bears no responsibility for any damage, loss or consequence suffered by the Sample Provider owing

to the particulars/results of the report issued by such third party provider.

· All the information provided by Sample Providers should be accurate and authentic. It is

explicitly clarified that Sheba One does not validate any information provided by the Sample Provider. In

the event of any non-compliance, non-adherence, breach of any terms herein by the Sample Provider, Sheba One

or third party lab reserves the right to refuse providing services to the Sample Provider.

· All the information provided by Sample Providers shall be dealt with in accordance with

the Sheba One Terms and Conditions and Privacy Policy.

· All general Sheba One Terms and Conditions shall also govern the diagnostic procedure to

the extent applicable. Decision of Sheba One is final and binding on the issues arising under the diagnostic

procedure and Sheba One Terms and Conditions.

· We reserve the right to modify or terminate any portion of the diagnostic procedure for

any reason and at any time. You should read the diagnostic procedure at regular intervals. Your availing

of the home sample collection services and/or use of the Website or Apps following any such modification

constitutes your agreement to follow and be bound by the diagnostic procedure /Agreement so modified.

· Diagnostic Test Booking with referral code

· You may use referral Code received from your friends/relatives/Marketing executives while

ordering for any Lab test booking.

· You will get 5% discount for using referral code on a min order value of 500/- Taka or

above or equavalent currency of the operating country.

· Refund Policy/Cancellation:

· In case there is a no show from the laboratories and/or logistics partner, at your home,

then we would indicate the same before hand, should we fail to do so, you could contact us by our contact

form or Live chat.

· If there are instances where you have made payments online and the laboratories and/or

logistics partner, are unable to collect samples from you, we would refund your money after deducting service

charge within ten (10) working days.

· If there is a no show from you either at your home for collection of samples or at the

laboratories and/or logistics partners , then we would not refund the amount paid to us unless upon further

investigation by Sheba One there is a genuine reason for such no show, in which case Sheba One may at its

discretion decide to refund such amount.

· Reach out to us:

· Should you intend to request stopping of notifications, you can do so, by sending mail

request to [email protected].

· Should you have any recommendations or such other requests, you could reach out to us at [email protected].