Frequently asked questions

Sheba One is an online health care platform that connects people with health service providers such as doctors, fitness and wellbeing centres, labs and patient riders. Several of our services use Artificial Intelligence (AI) and Virtual Reality (VR) to make care easier to reach.

Anyone. Our goal is to serve people of all income levels with reliable, accessible and affordable online health care.

A considerable part of our income is spent on humanitarian causes for people around the world, rather than being kept only as profit.

No. Sheba One is not meant for emergencies. If you or someone else is facing a medical emergency, contact an ambulance service or go to a hospital directly.

• Sheba One User App (Play Store and App Store): doctor booking, online consultation, fitness classes and patient rides.
• Sheba Health Check app (Play Store): health checks with your smartphone.
• Sheba One Doctor App, Fitness App and Rider App: for our partner doctors, fitness centres and riders.

Sign up on the website or in the Sheba One User App with your mobile number. We send a one-time code (OTP) by SMS to confirm it is your number.

You can browse services without an account. To book, order or consult a doctor you need to sign in so we can confirm your booking and keep your records together.

Send us a request through the contact form or live chat and we will help you close it. See our Privacy Policy for how your information is handled.

Search for a doctor by name, speciality or city, then book a visit to their chamber or, where offered, a home visit. You receive a confirmation message once the booking is confirmed.

Install the Sheba One User App, choose a doctor and consult by audio or video call. Online consultation is meant for general, non-emergency health concerns. Serious illnesses that need a physical examination should be seen in person.

Yes, as long as you cancel before we send you the booking confirmation message.

Missing a confirmed appointment without notice counts as a "Patient No-Show". Repeated no-shows can temporarily stop you from booking online, although you can still call the clinic through Sheba One.

You can flag a consultation as inadequate within 3 days and request a refund. See the Return & Refund Policy for details.

Blood pressure, pulse, heart rate, breathing rate, diabetes and pregnancy, using only your smartphone. The app is AI-powered and available on the Play Store.

An AI-powered screening tool that looks at thermal and visual asymmetry, tissue contours and local vascular differences to flag possible early signs of breast cancer using a mobile phone. It is a primary screening, not a diagnosis: please consult a doctor about any result.

A dedicated space for women's health with women's doctors and experts. Women can also ask any women-related question anonymously, in their own language.

Yes. Online fitness, wellbeing and VR therapy classes and consultations are run by our partner centres. Join them through the Sheba One User App.

Use the Patient Rider service in the Sheba One User App to call an ambulance, patient micro or patient car. It works like a ride-hailing app, but only for patients.

A service we are building (coming soon) that lets care teams follow chronic patients at home through secure data from home devices, so they can act before a serious episode happens.

Yes. Book a test with home sample collection and a technician from a partner lab will come to collect the sample. Reports are sent to you online.

Yes, at any time until the sample is marked "Sample Collected".

Yes. Using a referral code from a friend, relative or our marketing team gives you 5% off lab test bookings of 500 Taka or more.

Depending on the service you can pay online (card or mobile banking such as bKash and Nagad) or by cash on delivery.

Yes, from the Order Details screen, by live chat or through the contact form with your invoice number, as long as the order is not yet marked "Out for Delivery".

Healthcare products can be returned within 2 days of delivery if they are unopened, unused and in their original packaging. Some items cannot be returned. The full list is in our Return & Refund Policy.

Once a refund is approved, the money is usually sent within 7 working days. Online wallet payments are refunded to the wallet, and cash on delivery orders by fund transfer. The whole process is completed within 30 days of your request.

We use reasonable security practices and procedures to protect your information, and only staff and partners who need it to provide your service can access it. Read our Privacy Policy for the full details.

You can opt out of non-essential communications such as promotional SMS and emails at any time. Contact us through the contact form and we will update your preferences.

Only as described in our Privacy Policy and Terms & Conditions, for example with the doctor, lab or partner who provides your service.

Use the Registration / Profile Creation links in the website footer under "For Doctor", "For Fitness Center" or "For Patient Rider". Then install the matching Sheba One app (Doctor, Fitness or Rider).

Create your affiliate profile at Affiliate registration, then sign in to your affiliate dashboard to share your referral links.

Yes. Get in touch through the contact form and our partnerships team will contact you.